Keywords:
Supply chain management, firm performances, customer relationship, internal integration, information sharing, logistic industry
The Relationship Between Supply Chain Management Practices and Firm Performance in Logistic Companies in Johor Bahru.
Abstract
This research aimed to assess the connection between the various dimensions of supply chain management (internal integration, information sharing and customer relationship in supply chains) and the firm performance in the logistics companies in Johor Bahru. Questionnaires were distributed through convenience sampling method to collect data from a sample of 50 management staff working in 8 different logistics companies in Johor Bahru. Data analysis was done by using Smart PLS and Statistical Package for Social Sciences (SPSS) software. Based on the findings, customer relationship has the most significant impact on the firm performance in the logistics industry followed by information sharing, whereas internal integration does not have a significant relationship on firm performance. The findings of the study provide implication and a clearer insight to the leaders on the firm performance particularly in the logistics industry.
