{"id":45308,"date":"2023-05-18T17:54:09","date_gmt":"2023-05-18T09:54:09","guid":{"rendered":"https:\/\/raffles-university.edu.my\/?post_type=portfolio&#038;p=45308"},"modified":"2023-11-10T18:33:18","modified_gmt":"2023-11-10T10:33:18","slug":"jackron-chua","status":"publish","type":"portfolio","link":"https:\/\/raffles-university.edu.my\/cn\/portfolio\/jackron-chua\/","title":{"rendered":"Jackron Chua"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"45308\" class=\"elementor elementor-45308\" data-elementor-post-type=\"portfolio\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51fff0f elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"51fff0f\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-238a7d2\" data-id=\"238a7d2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-acd5284 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acd5284\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-270f7fa\" data-id=\"270f7fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-180723a elementor-widget elementor-widget-heading\" data-id=\"180723a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/ruijass.com\/\">RU JASS<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5899b69 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5899b69\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b10f81 elementor-widget elementor-widget-text-editor\" data-id=\"4b10f81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><strong>Author Name: <em>Jackron Chua<\/em><\/strong><\/div><div><strong>\u5546\u4e1a\u5b66\u7cfb<\/strong><\/div><div>Journal of Arts &amp; Social Sciences, Vol 6, Issue 1, 33-54 (2022)<\/div><div><strong>Keywords:<\/strong>Customer satisfaction, service quality, tangibility, reliability, responsiveness, assurance, empathy<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3cdf4 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ff3cdf4\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ruijass.com\/the-relationship-between-service-quality-and-customer-satisfaction-in-mcdonalds-restaurants-in-malaysia\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">View the Full Journal<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ruijass.com\/current-issue-2\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">View Current Issue of JASS<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-6ace79e\" data-id=\"6ace79e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a22f6c elementor-widget elementor-widget-image\" data-id=\"3a22f6c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2021\/11\/background1-8-800x400-1.jpeg\" class=\"attachment-large size-large wp-image-1104\" alt=\"\" srcset=\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2021\/11\/background1-8-800x400-1.jpeg 800w, https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2021\/11\/background1-8-800x400-1-300x150.jpeg 300w, https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2021\/11\/background1-8-800x400-1-768x384.jpeg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08d3232 elementor-widget elementor-widget-heading\" data-id=\"08d3232\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba673e0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ba673e0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07198a0 elementor-widget elementor-widget-heading\" data-id=\"07198a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Abstract<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1795b8d elementor-widget elementor-widget-text-editor\" data-id=\"1795b8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p>Customer satisfaction is made up of a number of aspects that must be monitored. Customer happiness is critical since it influences many aspects of the organisation. However, the service quality is the main direct factor that affect the customer satisfaction, there is a positive relationship between customer satisfaction and service quality. The company providing high quality of service will result in getting customer satisfaction. Hence, the aim of this study is to investigate the relationship between service quality and customer satisfaction in McDonald\u2019s Malaysia and identify the dimensions of service quality (tangibility, reliability, responsiveness, assurance and empathy) which influences the most on the customer satisfaction in service company. The datas collected from the respondents in McDonald\u2019s Malaysia were the primary data source and analyzed via dissemination of questionnaires through convenience sampling method. The data for this research study will be collected from a sample of 60 respondents who are the customer in McDonald\u2019s Malaysia through the convenience sampling method. Besides, the questionnaire design for this research will be using five-point Likert scale as the measurement tool and Statistical Package for Social Science (SPSS) and Partial Least Squares (PLS-SEM) with SmartPLS was used to analyze the data collected. This study also indicated that service quality contributes the most on customer satisfaction. Eventually, the study finding could enable service companies to gain insight and knowledge with regards to service quality aspect that would eventually help the organisation to attain respective goal.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e9b140 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8e9b140\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ruijass.com\/the-relationship-between-service-quality-and-customer-satisfaction-in-mcdonalds-restaurants-in-malaysia\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">View the Full Journal<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ruijass.com\/current-issue-2\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">View Current Issue of JASS<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"featured_media":50136,"template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"programmes":[65],"class_list":["post-45308","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","programmes-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jackron Chua | Journal of Arts &amp; Social Sciences - Raffles University<\/title>\n<meta name=\"description\" content=\"The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raffles-university.edu.my\/cn\/portfolio\/jackron-chua\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jackron Chua | Journal of Arts &amp; Social Sciences - Raffles University\" \/>\n<meta property=\"og:description\" content=\"The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia\" \/>\n<meta property=\"og:url\" content=\"https:\/\/raffles-university.edu.my\/cn\/portfolio\/jackron-chua\/\" \/>\n<meta property=\"og:site_name\" content=\"Raffles University\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-10T10:33:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/\",\"url\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/\",\"name\":\"Jackron Chua | Journal of Arts & Social Sciences - Raffles University\",\"isPartOf\":{\"@id\":\"https:\/\/raffles-university.edu.my\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg\",\"datePublished\":\"2023-05-18T09:54:09+00:00\",\"dateModified\":\"2023-11-10T10:33:18+00:00\",\"description\":\"The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia\",\"breadcrumb\":{\"@id\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#primaryimage\",\"url\":\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg\",\"contentUrl\":\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg\",\"width\":1200,\"height\":900},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/raffles-university.edu.my\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jackron Chua\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/raffles-university.edu.my\/#website\",\"url\":\"https:\/\/raffles-university.edu.my\/\",\"name\":\"Raffles University\",\"description\":\"Success by Design\",\"publisher\":{\"@id\":\"https:\/\/raffles-university.edu.my\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/raffles-university.edu.my\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/raffles-university.edu.my\/#organization\",\"name\":\"Raffles University\",\"url\":\"https:\/\/raffles-university.edu.my\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/raffles-university.edu.my\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2020\/12\/Blackbackground_Logo.png\",\"contentUrl\":\"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2020\/12\/Blackbackground_Logo.png\",\"width\":179,\"height\":72,\"caption\":\"Raffles University\"},\"image\":{\"@id\":\"https:\/\/raffles-university.edu.my\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Jackron Chua | Journal of Arts & Social Sciences - Raffles University","description":"The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/raffles-university.edu.my\/cn\/portfolio\/jackron-chua\/","og_locale":"zh_CN","og_type":"article","og_title":"Jackron Chua | Journal of Arts & Social Sciences - Raffles University","og_description":"The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia","og_url":"https:\/\/raffles-university.edu.my\/cn\/portfolio\/jackron-chua\/","og_site_name":"Raffles University","article_modified_time":"2023-11-10T10:33:18+00:00","og_image":[{"width":1200,"height":900,"url":"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4":"2 \u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/","url":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/","name":"Jackron Chua | Journal of Arts & Social Sciences - Raffles University","isPartOf":{"@id":"https:\/\/raffles-university.edu.my\/#website"},"primaryImageOfPage":{"@id":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#primaryimage"},"image":{"@id":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#primaryimage"},"thumbnailUrl":"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg","datePublished":"2023-05-18T09:54:09+00:00","dateModified":"2023-11-10T10:33:18+00:00","description":"The Relationship Between Service Quality and Customer Satisfaction in McDonald\u2019s Restaurants In Malaysia","breadcrumb":{"@id":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#primaryimage","url":"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg","contentUrl":"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2023\/10\/Stock-image-business-journal1-4.jpg","width":1200,"height":900},{"@type":"BreadcrumbList","@id":"https:\/\/raffles-university.edu.my\/portfolio\/jackron-chua\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/raffles-university.edu.my\/"},{"@type":"ListItem","position":2,"name":"Jackron Chua"}]},{"@type":"WebSite","@id":"https:\/\/raffles-university.edu.my\/#website","url":"https:\/\/raffles-university.edu.my\/","name":"\u83b1\u4f5b\u58eb\u5927\u5b66","description":"Success by Design","publisher":{"@id":"https:\/\/raffles-university.edu.my\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/raffles-university.edu.my\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/raffles-university.edu.my\/#organization","name":"\u83b1\u4f5b\u58eb\u5927\u5b66","url":"https:\/\/raffles-university.edu.my\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/raffles-university.edu.my\/#\/schema\/logo\/image\/","url":"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2020\/12\/Blackbackground_Logo.png","contentUrl":"https:\/\/raffles-university.edu.my\/wp-content\/uploads\/2020\/12\/Blackbackground_Logo.png","width":179,"height":72,"caption":"Raffles University"},"image":{"@id":"https:\/\/raffles-university.edu.my\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/portfolio\/45308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/types\/portfolio"}],"version-history":[{"count":11,"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/portfolio\/45308\/revisions"}],"predecessor-version":[{"id":50147,"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/portfolio\/45308\/revisions\/50147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/media\/50136"}],"wp:attachment":[{"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/media?parent=45308"}],"wp:term":[{"taxonomy":"programmes","embeddable":true,"href":"https:\/\/raffles-university.edu.my\/cn\/wp-json\/wp\/v2\/programmes?post=45308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}